Pampers Grooming Academy – Terms & Conditions
These Terms and Conditions apply to all courses, services and training provided by Pampers Grooming Academy (“Pampers”, “we”, “us”, “our”). By booking any course or paying a deposit/fee, you (“the learner”, “you”) agree to these Terms and Conditions.
1. Booking & Enrolment
1.1 A booking is confirmed only when:
• a completed booking form has been received, and
• the required deposit and/or course fee has been paid.
1.2 For all courses (including City & Guilds) the booking must be made in the learner’s legal name, as registration and certification are learner-specific.
1.3 Pampers reserves the right to refuse or cancel a booking where a learner is not suitable for the course, or where required documentation has not been provided.
2. Course Fees, Deposits & Payment
2.1 Course fees are as advertised at the time of booking.
2.2 Deposits are typically 25–30% of the course fee (unless otherwise stated). Deposits are non-refundable.
2.3 The final balance must be paid in full before training commences, once course dates are mutually agreed.
2.4 One-day courses must be paid in full at the time of booking and are non-refundable.
2.5 Fees are non-refundable except where required by law.
3. Cooling-Off Period (Consumer Contract Regulations 2013)
3.1 A 14-day cooling-off period applies from the date payment is made, in line with Consumer Contract Regulations 2013.
3.2 During the cooling-off period Pampers will not issue learning materials, provide online access, or commence services unless you explicitly request immediate commencement and waive the cooling-off period on the booking form.
3.3 Where a learner requests immediate commencement and waives the cooling-off period, the learner understands that once materials/access/services have been provided, fees become non-refundable.
4. No Refund Policy
4.1 No refunds are available once a deposit has been paid.
4.2 No refunds are available once a course has been booked and/or paid for, except where required by law.
4.3 A course is considered to have commenced once any of the following have occurred:
learning materials are issued (books, online access, login details),
the learner accesses the online learning platform,
the learner attends any session (including one-day courses such as First Aid),
the learner is registered with an awarding body (including City & Guilds).
Once a course has commenced, all course fees are non-refundable.
5. Attendance & Missed Training Days
5.1 Our courses require consistent attendance. We allocate salon time, staff support and dogs based on the number of learners booked.
5.2 If a learner is absent for any reason (including illness, holidays, work commitments or personal arrangements), any missed training day(s) must be rebooked and paid for, and will be arranged at a mutually agreed time, subject to availability.
5.3 Missed training days may extend the overall course completion time.
5.4 We strongly advise learners to arrange time off work and personal commitments prior to booking.
6. No Transfers / No Substitutions
6.1 Course places are allocated to the named learner and cannot be transferred.
6.2 No substitutions, transfers, or reassignment of course places are permitted under any circumstances.
This applies to all courses, including accredited courses such as City & Guilds.
7. Employer-Funded Bookings
7.1 Where an employer or third party pays for a learner’s course, the booking remains in the learner’s name, and the agreement remains between Pampers and the named learner.
7.2 Pampers is not responsible for employment changes, internal business arrangements, or repayment disputes between employer and employee and will not issue refunds due to such circumstances.
8. Course Cancellation or Rescheduling by Pampers
8.1 If Pampers cancels a course before completion for any reason, learners will receive either:
a refund proportionate to the training not delivered, or
the option to continue the course at a mutually agreed date.
8.2 If a course must be rescheduled due to unforeseen circumstances, learners will be offered an alternative date and no refund will be due.
9. Communication
9.1 All correspondence, learning access details, course updates and documentation will be sent to the email address provided by the learner on the booking form.
9.2 Pampers is not responsible for internal forwarding of emails between employers, learners, or any third party.
10. Learner Responsibilities, Fitness & Safety
10.1 Learners must disclose any relevant medical conditions, disabilities, allergies, or health concerns prior to booking.
10.2 Grooming is physically demanding. Learners must be reasonably fit and healthy to participate and should seek medical advice if required.
10.3 Learners are advised to have personal accident insurance. Pampers maintains comprehensive insurance but accepts no liability for personal loss, injury or illness unless required by law.
11. Salon Policies
11.1 A non-smoking policy is enforced within all Pampers buildings.
11.2 Pampers accepts no liability for incidents involving dogs brought into the premises, except where required by law.
12. Use of Dogs for Grooming Courses
12.1 If you intend to use your own dogs, friends’ dogs, or customers’ dogs for grooming, hand-stripping or creative courses, you must obtain written permission from the dog owner beforehand.
12.2 Written permission is required for Creative Grooming and Hand-Stripping courses using external dogs.
Owner Consent Template:
I, _____________________ (Owner’s Name), give permission for my dog’s photograph to be taken and used on Pampers website, social media, or advertising materials.
Dog’s Name: _____________________
Breed: __________________________
I, _____________________ (Owner’s Name), give permission for my dog, __________________ (Dog’s Name), to be used in the Creative Grooming Course at Pampers Grooming Academy in Stirling. I understand my dog will be coloured using dog-safe hair dye and the dye may take time to fade. I also consent to my dog’s photograph being used on Pampers website, social media, or advertising materials.
13. Photography & Media Consent
13.1 Learners may be photographed during training for promotional purposes.
13.2 Learners may opt out of photography and media use by informing Pampers in writing before the course begins.
14. GDPR & Learner Records
14.1 Pampers processes personal data in accordance with UK GDPR and applicable data protection laws.
14.2 Learner certificates, progress records, assessments and learner documentation are personal data and will be provided only:
directly to the learner, or
to a third party with the learner’s written consent.
15. Complaints
15.1 Any complaints must be submitted in writing to Pampers within 14 days of the issue arising. Pampers will respond within a reasonable timeframe.
16. Governing Law
16.1 These Terms & Conditions are governed by the laws of Scotland/UK, and any disputes will be handled through the appropriate courts.